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FAQs - Natalog Swimming Software

Questions pertaining to the software:

» How do I run the software?
» How do I run the software?
You click the Run button in the top right corner of Natalog's homepage. See the detailed instructions for more information. After you run Natalog the first time, shortcuts will be created on your computer. To run Natalog subsequent times, you may use these shortcuts or use the Run button on the homepage.
» Why doesn't the software run? Why is it blocked by security settings?
» Why doesn't the software run? Why is it blocked by security settings?
If you have Java installed and Natalog still doesn't run after you click the Run button in the top right corner of Natalog's homepage, see the troubleshooting page for more information.
» Do I need to be connected to the Internet to run the software?
» Do I need to be connected to the Internet to run the software?
Yes and no. The first time you use Natalog, you must be connected to the Internet to download the software and to verify your username and password. For subsequent uses of Natalog, you do not have to be online. This allows you to run Natalog on your laptop during a swim meet, for example, even if the pool deck has no Internet connectivity. Note that to change your account information and to receive software updates, you must be online. Furthermore, when your subscription year ends, Natalog needs the Internet to check your subscription renewal.
» Where is Natalog's swimming data stored?
» Where is Natalog's swimming data stored?
The meet results and top times that you load into Natalog are stored locally on your computer. This allows you to run Natalog without being connected to the Internet. The location of the file containing your swimming data appears at the bottom of Natalog's sign-in page.
» What file formats can Natalog load?
» What file formats can Natalog load?
Natalog can load a number of formats. See the list of supported file types.
» Where do I get the swim meet results to load into Natalog?
» Where do I get the swim meet results to load into Natalog?
Many swim meets, swim teams, and conferences post meet results online as viewable HTML files or as downloadable SDIF or Hy-Tek files. The download may be described as an import for Hy-Tek Team Manager. If the swim meet results are not available in the correct format online, swimmers and parents may be able to get the SDIF or Hy-Tek file from their swim coach, who can export meet result files from the team's meet management software.
» Why would I care about other swimmers' results?
» Why would I care about other swimmers' results?
While a stranger's times might not be important to you now, if you go to a large meet later in the season you might want to know who your competition is going to be. Or, 10 years from now, you might be interested to find out that you once beat the kid who just won Nationals. In short, since you don't know what data you will want in the future, it's better to save it all now.
» Do I need to keep the meet results file once I've loaded it into Natalog?
» Do I need to keep the meet results file once I've loaded it into Natalog?
No. Once meet results are loaded into Natalog, the original files are no longer needed.
» I encountered an issue while using Natalog. What should I do?
» I encountered an issue while using Natalog. What should I do?
If you experience a problem with Natalog, we want to know about it. If an error message appears while using Natalog, please click the "Send Error Report" button so that we become aware of the issue. This report will be sent via the Internet to Natavision, but no personally identifiable information will be included. If an error message does not appear, please use the form on our website to report the problem, giving us as much information as possible. We will fix the issue and release a software update as soon as possible.
» How do I request a new feature in Natalog?
» How do I request a new feature in Natalog?
To request a new feature, ask a question, report a problem, or simply provide a suggestion, please fill out the form on our website. We want to hear from the swimming community. Your feedback will only make Natalog better.
» Can I use the software on multiple computers?
» Can I use the software on multiple computers?
Yes, the subscriber may use Natalog on any number of computers. Keep in mind, though, that all your swimming data is stored locally, so you would need to either load the meet results on each computer or copy your Natalog file to the other computers. The location of the Natalog file appears at the bottom of Natalog's sign-in page.
» Is the software available on CD?
» Is the software available on CD?
No. Natalog is only available via download.
» How do I get an updated version of the software?
» How do I get an updated version of the software?
If you are connected to the Internet, you are using the most current version of Natalog. When you start Natalog, it automatically downloads and runs the newest version available. If, for some reason, it gives an error message or still runs an older version, try starting Natalog via the Run button on Natalog's homepage rather than from your desktop. As a last resort, you can uninstall Natalog before rerunning it.
» How do I uninstall the software?
» How do I uninstall the software?
To uninstall Natalog, follow the normal uninstall procedure for your computer. For example, on a computer running Windows, you would click Start, Control Panel, and Add or Remove Programs. Then you would select Natalog and click Remove.

Questions pertaining to subscriptions:

» Why do I need a subscription to use Natalog?
» Why do I need a subscription to use Natalog?
Natavision decided to make Natalog subscription based so that (a) you get continual quality service, (b) you get the software at a low cost, and (c) you can have a free trial with full functionality and cancel if you are not satisfied. With your subscription, you get free software updates and free technical support. Subscriptions are available through PayPal™ on Natalog's homepage.
» When does my subscription expire?
» When does my subscription expire?
You can check your expiration date from within Natalog. From the menu, go to Help, then Product and User Information. If you have not canceled your subscription, then the date shown is the date your subscription will automatically renew.
» How do I renew my subscription?
» How do I renew my subscription?
Your subscription renews automatically every year unless you cancel it.
» How do I cancel my subscription to Natalog?
» How do I cancel my subscription to Natalog?
If you are not satisfied with Natalog, you may cancel at any time. You cancel your Natalog subscription from your PayPal account. Log into PayPal, find the subscription and click Cancel. If you cancel in the first 30 days, there will be no charge.
» I have canceled my subscription. Can I still access the swim meet results I have loaded into Natalog?
» I have canceled my subscription. Can I still access the swim meet results I have loaded into Natalog?
Yes. You will have full functionality until your subscription expires. After expiration, you can still view and print your swim meet results, top times, favorite swimmers and teams, etc., but you can no longer make changes to this swimming data.